AI agents on Paynet's own infrastructure.
A voice and chat AI agent built on your Moldcell PBX and Bitrix24 — resolving routine card, transfer and account questions from your knowledge base, and handing off to the right operator with full context when it can't.
Deployed on Paynet's own infrastructure. First test call live within a week.
Active Call · #4931
Inbound · Card & Transfer Support
Customer
“My transfer still hasn't arrived and I need that money today.”
Card & transfer issue detected. Pull the transaction status from Bitrix24 automatically and offer a callback window instead of promising an instant fix.
The platform
Everything Paynet needs for AI-assisted customer operations.
One stack for automated voice and chat support, ticket enrichment in Bitrix24, supervisor oversight and on-premise compliance — nothing leaves your infrastructure.
Voice Automation & Routing
Answers inbound calls on your Moldcell PBX using your knowledge base and call templates. When it can't resolve an issue — or hears a trigger word — it transfers the caller to the right operator, live.
Ticket Enrichment on Redirect
The moment a call transfers, the agent writes a transcript summary, identifies the customer's problem, and fills in product and issue-type fields directly in Bitrix24 — before the operator even picks up.
Post-Call Analysis
After every operator call, the full transcript and a summary are written back into the ticket automatically.
Deal-Level Evaluation
Rolls up every call and chat tied to a client's deal into one comprehensive interaction score.
On-Premise & Sovereign
Runs on Paynet's own infrastructure — your SIP trunk, your database, your keys. Call audio, transcripts and the knowledge base never leave your network.
RAG Knowledge Base
Upload your product FAQs, tariffs and support scripts. Chunked, embedded, and injected into every call and chat automatically.
Native Bitrix24 Integration
Reads and writes deals, contacts, timeline comments and custom fields directly in Bitrix24 — no middleware, no manual data entry.
Repeated Call Handling
If a customer calls back shortly after being transferred, they're routed straight back to the same operator — no repeating themselves.
Omnichannel — Bitrix24 Chats
The same agent and knowledge base handle Bitrix24 Open Lines chats. If it can't help, it hands off to an operator with a summary and classification already in the ticket.
Test it on a real call — 5 seconds.
Type your number, hit go. The agent calls you, you talk through a real card or transfer scenario, the transcript streams into the dashboard live.
How it works
From inbound call to enriched ticket.
From the customer's first word to the operator's screen and the deal record, automatically.
Customer calls or messages
Inbound calls arrive on Paynet's Moldcell PBX; chats arrive through Bitrix24 Open Lines — both routed straight into the Lunara agent.
Agent answers from your knowledge base
The agent resolves routine card, transfer and account questions using your templates and knowledge base, in the customer's language.
Can't resolve? Transfer with context
Trigger words or an unresolved issue trigger a live transfer — with a transcript summary, problem type and product already written into the Bitrix24 ticket.
Logged, scored and rolled up
Every call and chat is transcribed, summarized and linked to the client's deal, building a running evaluation of the whole relationship.
Built for Paynet
Your PBX. Your Bitrix24. Your data.
Lunara is built for regulated financial services that can't ship customer calls and transcripts to a third-party SaaS. So it doesn't leave your infrastructure.
Deployed inside Paynet
Calls, transcripts and the knowledge base never leave your racks.
Self-hosted deployment
Runs on Paynet's own servers or private cloud. No dependency on Lunara's SaaS to operate.
Bring your own keys
Your LLM keys, your Moldcell SIP trunk. Paynet owns every supplier relationship.
Data stays on your infrastructure
Recordings, transcripts and the knowledge base stay on Paynet's infrastructure — never routed through a third-party region.
Compliance & audit
Role-based access, immutable audit log, signed webhooks — built for GDPR and Moldova's Law No. 133/2011.
Sub-second latency
Native-audio Gemini Live + warm PBX media stream. End-to-end first-token latency typically under 700 ms.
Bitrix24-native
Reads and writes deals, tickets and timeline comments directly — no middleware between the agent and your CRM.
The pilot scope
Built against your six requirements.
Every item from the pilot brief, mapped directly to the platform.
Put Lunara on Paynet's phone lines and Bitrix24 this quarter.
Book a 30-minute pilot review. We'll walk through the six requirements against a live sandbox and agree the rollout plan.